Back to all jobs
Career Portal Details
Trainee Call Centre Assistant
Location
Nugegoda
Closing Date
12/19/2024
Description
- Handle Customer inquiries and requests via phone calls with a commitment to deliver swift and precise responses in a professional manner
- Effectively address and resolve customer complaints by presenting viable solutions and promptly escalating issues as needed
- Contribute insights to management regarding workflow concerns, identifying patterns and suggesting improvements for greater efficiency
Entry Requirements
- Excellent communication skills, both verbal and written in Sinhala and English Languages. Proficiency in Tamil language is preferred
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Experience in Customer Servicing is preferred
- Wiliness to work on a roster basis (weekend/bank holidays)
- Knowledge of MS Office Applications