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Team Lead
Location
Colombo
Closing Date
12/31/2025
Description
- Communicate with clients based in US and maintain a healthy relationship with all parties.
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Forecast Plan Setting internal targets/ goals and distributing projects to the production team and revising them accordingly.
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Training new agents and assist the team with reporting requirements and business cases.
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Managing the teams in terms of performances and targets.
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Maintain production and accuracy as defined by the client/ Management.
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Attend and respond to internal and external queries and demonstrating strong attention to detail in preparing all deliverables.
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Monitor and maintain KPI's.
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Liaise between client, Management and Operations team.
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Apply best practices to improve existing processes and management
Entry Requirements
- Minimum 2 to 6 years' experience in revenue cycle management or Minimum 2 years of TL in AR collections & account management or client services experience working in a supervisory role at BPO or at a reputed customer centric organization.
- Degree in Business Management.
- Exemplary communication skills.
- Prior experiencing in managing a team 20 - 30 individuals.
- High proficiency in MS products especially in MS Excel, MS Word and outlook.